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Mileage Tracker · Help

Tracking isn’t working?

If a drive didn’t capture, or the app says tracking is off, it’s nearly always a phone permission or battery setting. Here’s how to put it right — and the OS quirks worth knowing.

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Start with the health heart

There’s a small health heart at the top of every screen. Green means everything it needs is on. If it’s amber or red, tap it — it tells you exactly what’s missing and takes you straight to the setting to fix it. Nine times out of ten, that’s the whole fix.

Screenshot: tapping the health heart to see what’s missing — arrives at launch

The three things tracking needs

  1. Location set to “Always”

    Not “While Using” — if it’s only “While Using”, the app can’t log a drive once your screen is off. Set Location to Always for Mileage Tracker.

  2. Motion & fitness on

    This is how it tells driving from walking and wakes up only when you set off — which is also what keeps the battery use tiny.

  3. Battery not throttling it in the background

    Phones aggressively put apps to sleep to save power. Mileage Tracker needs to keep its small background job alive — the settings below let it.

iPhone & Android — the exact settings

On iPhone

  • Settings › Mileage Tracker › Location → Always (and Precise Location on).
  • Settings › Mileage Tracker › Motion & Fitness → on.
  • Low Power Mode pauses background activity. If you drive with Low Power Mode on, a drive may start late or be missed — and iOS sometimes turns it back on after an update, so it’s worth a check.

On Android

  • Settings › Apps › Mileage Tracker › Permissions › Location → Allow all the time (plus Physical activity / “Nearby” if asked).
  • Battery → Unrestricted (some phones call it “Don’t optimise”). Samsung, Xiaomi, OnePlus and Huawei are the strictest — the app’s setup wizard points you to the right screen for your make.
  • After an Android update, double-check the permission didn’t revert to “Only while using”.
Missed a drive while a setting was off? You won’t lose the claim — you can add the trip by hand (start and end, or an odometer reading) and it goes on your records like any other.

The app is in development for iOS and Android — the illustrated version of this guide, with the exact screens for the common phone makes, arrives at launch.

Still stuck?

If the heart’s green and a drive still didn’t capture, tell us — include your phone make and what happened, and we’ll get to the bottom of it.

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